I don’t know the full story here but surely management would be better off acknowledging their mistakes and learning from the experience. No one was hurt but what an opportunity to learn and make sure if there is another fire or fire alarm activation then the evacuation goes smoothly. Sometimes we all have to admit when things could have gone better and put our hands up to improve. It’s simply called making mistakes and using experience to avoid making them again.
It’s probably something to do with the blame culture we live in and feeling the need to defend ourselves and our organisations we run. There is a brilliant book called ‘Black Box Thinking’ by Mathew Syed which is a great read for individuals and companies that want to learn from mistakes rather than bury them. Food for thought.
